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Frequently Asked Questions - Common Questions about Vacation Rental Homes
See answers to common questions asked about Oregon coast vacation rentals and renting an Oregon coast vacation home, or call Oregon Shores Vacation Rentals at 800-800-7108 or send us an email with your questions.
Q: What are the benefits of a vacation home rental?
A: There are many reasons to book a vacation home. First of all, renting your own vacation home ensures more conveniences and comfort and a more relaxed and enjoyable environment than staying in a hotel. Secondly, you have many if not all of the amenities of home, including a full kitchen to prepare your meals. Thirdly, you can enjoy soaking in a hot tub, playing pool or spending time outdoors in your own private setting. Lastly, you will find that a vacation rental can be considerably more affordable than comparable hotel rooms, leaving more money for recreation and dining while on vacation.
Q: Can I view properties online?
A: Yes, go to "Book Now" on the left side of the homepage of this website (www.orshores.com) and search by available dates, bedrooms or location; or go to "Communities" on the main menu where you can search by location selecting your desired destination from the dropdown menu list. On the individual property description page of each property there are photos, a property description, list of amenities and more. Or, you may call us at 800-800-7108 or email us and tell us your dates and preferences, how many adults and children are in your party and what features are important to you. We will suggest accommodations that best suit your needs.
Q: Can I view properties in person?
A: Due to liability reasons, keys cannot be released to prospective guests to view property; however, arrangements can be made with one of our managers to meet you at a property. Otherwise, interior photos may be viewed on this website.
Q: How do I make a reservation to book a home?
A: You can make a booking directly on this website by choosing a property, checking availability, click the "Book It" button and follow a few easy steps. If you prefer to make your reservation by phone or you have seen accommodations on this website that interest you, call our office at 800-800-7108. Our staff will be happy to check available dates for you and assist you with your reservation process.
Q: What are your office hours?
A: Our office staff is available to assist you 365 days a year from 9 am to 6 pm. During July and August we are often open until 9 pm.
Q: How do I contact you after your office is closed?
A: If you call our office number 800-800-7108, we have an after-hours answering service as well as an after-hours emergency assistance phone number 541-270-8822.
Q: Is there a maximum number of vehicles allowed at a property?
A: Yes. Each property has a specified maximum number of allowed vehicle parking spaces, which you can find stated on each individual property listing on this website. Vehicle limits for each property are carefully monitored. In most areas, street parking is not allowed. If parking is a concern, please contact us for more information.
Q: Do you have occupancy limits?
A: Yes. All of our rental properties have established occupancy limits, which you can find stated on each individual property listing on this website. Occupancy limits for each property are carefully monitored as evident by the number of parked cars.
Q: Do you have age requirements to rent a vacation rental?
A: Persons occupying a vacation rental must include an occupant who is at least 25 years of age. Reservations must also be in the name of someone 25 years of age or older.
Q: Can we have a party?
A: No! There are no parties allowed at any of our rental properties. Our rental homes are located in quiet residential neighborhoods. You are expected to behave in a civilized manner and respect the rights of surrounding property owners and rental guests; and not create a nuisance on or about the Property; and not disturb, annoy, endanger and/or interfere with surrounding property owners and rental guests. Unauthorized group gatherings in excess of the occupancy limit and gatherings involving excessive quantities of alcohol are not permitted in or at the Property.
Q: Are there any handicapped accessible properties?
A: Yes; some of our rental properties are handicapped friendly; however, none of our properties are guaranteed to be ADA compliant. We do offer homes in Lincoln City and Yachats with an ELEVATOR. Some of our handicapped friendly homes may not have adequate wheelchair accessibility and/or meet your specific needs, so we recommend that you contact us for more details, including dimensions for the entry, interior doorways, hallways and bathrooms.
Q: Are your rentals clean and in good condition?
A: When you check-in, the home will be clean. We use professionally laundered linen service on the bed linens, professional cleaning products, and the utmost care to ensure you're pleased. If we can make your experience better, please call us upon check-in; we will send someone to do whatever we can to make sure you enjoy your stay.
Q: What furnishings do properties include?
A: Each property is privately owned, furnished and equipped according to the owner's taste and requirements. The condition and furnishings of each property vary. For more furnishings details, on this website, check the individual property "Description" tab of the property and view "Property Features" or call your reservation specialist at 800-800-7108.
All rental properties, unless otherwise noted under the individual property Description or Property Features tabs, are equipped with bed linens, pillows, blankets, towels (wash clothes, bath and hand towels), one or more TVs, basic cable service, washer/dryer, refrigerator, dishwasher, stove/oven, microwave, toaster, coffee maker, pots and pans, cookware, dishes, flatware, drinking glasses and cups.
Telephones, WiFi, DVD players, VCR's, extra TVs, porch and deck furniture, games, a hot tub, a BBQ grill, a blender, a hair dryer, iron and ironing board and other equipment may be furnished as a courtesy by individual property owners and are not guaranteed to be present or functional in every rental home. Amenities are noted on each individual property description page, "Property Features" tab.
Q: Does my vacation property have internet access?
A: Some properties provide internet access through their individual service providers. Internet service, if provided, cannot be guaranteed. For internet access details on this website, check the individual property description page of the property and view "Property Features" or check with your reservation specialist.
Q: Is a BBQ grill provided and can we grill on our balcony?
A: Homes: Grills are sometimes provided in common areas at; however, we cannot guarantee their working order or availability. Condominiums: Grills are sometimes provided in common areas. Use of an outdoor grill on a condo deck, porch or balcony is prohibited. For BBQ grill details on this website, check the individual property description page of the property and view "Property Features" or call your reservation specialist at 800-800-7108.
Q: Can I make long-distance phone calls from the rental property?
A: Most of our properties do not have telephones. Properties with phones provide free local calls. Unless otherwise noted in the Property Features, long-distance and directory assistance calls must be made collect, via credit card or charged to your personal phone number. Long distance call providers will charge an access fee. Please bring a cell phone.
Q: Does my accommodation have air conditioning?
A: No. Homes and condos on the Oregon coast are fortunate to have cool ocean breezes which, with open windows (along with ceiling fans in some properties) circulating the fresh air, you should be very comfortable.
Q: What do I need to bring?
A: We provide each rental with a starter amount of limited household supplies. These items will not be replenished during your stay: toilet paper, paper towels, dish washing soap, dish washing detergent, laundry detergent, shampoo, bar soap and trash bags. You will need to provide any additional supplies that are needed during your stay. Foil and plastic wrap are not provided. If you know that you will need special cooking items or equipment, such as spices or a large pot or crock pot, you should bring these items from home. On this website, we have provided What To Bring Checklist that includes some helpful suggestions to assist you with your packing and shopping.
Q: Do you provide cribs or highchairs?
A: No. Although a few homes have these items, we suggest that if you need a portacrib, baby bed and/or high chair, you consider bringing them from home.
Q: Can I bring the family pet?
A: Yes. We have a number of pet-friendly homes that allow 1 or 2 dogs; cats are not allowed; however, all of our condominiums prohibit all pets. A nonrefundable fee of $50/per pet will apply to all "Dog Friendly Property" reservations. If an unauthorized pet or evidence of an unauthorized pet is found in a rental property that you are occupying, immediate eviction and a forfeiture of rent will occur.
Q: When do I pay my initial reservation payment?
A: Your initial reservation payment (40% of your total reservation amount) is payable at the time you make your reservation.
Q: When is my remaining balance due?
A: Final payment (balance due after your initial reservation payment has been paid) is required 45 days prior to your arrival date.
Q: What forms of payment do you accept?
A: Payment may be made by MasterCard, VISA, Discover, Cashier's Check or Money Order.
Q: What is your cancellation policy?
A: Our cancellation policy includes the following:1. The Rental Agreement binds you to the selected Property for the dates you have reserved.
2. OSVR may unilaterally cancel any rental Agreement which contains erroneous reservation and/or rental information that may be detrimental to an Owner or OSVR.
3. Should an event occur where the rental property becomes unavailable or is unacceptable to Guest, OSVR reserves the right to relocate Guest rather than cancel the reservation.
4. Guest may reschedule or cancel a reservation more than 45 days prior to the scheduled check-in date; Guest may not reschedule or cancel a reservation less than 45 days prior to the scheduled check-in date.
5. Guest is responsible for recovering and reimbursement of third-party fees paid to OSVR by you prior to your cancellation for the procurement of goods or services from third parties for your benefit.
Q: Can I cancel online?
A: No. If you must cancel, change dates or change properties please call us at 800-800-7108 or email us as soon as possible.
Q: How do I get directions and keys to my vacation rental?
A: Once you make your reservation, we will send you an email with the rental property address and driving directions. We will provide you with information on how to obtain the key to your rental by email 2 days prior to your arrival date.
Q: What time can I check-in?
A: You can check-in anytime after 4 pm. Unauthorized early check-ins are not possible; therefore, we encourage you to enjoy our public beaches and attractions if you arrive in the area early. Our housekeeping standards may require extra cleaning time for some properties, which may delay your check-in. Although your check-in time is 4 pm, no guarantee is made that properties will be cleaned by 4 pm. If you check-in before 4 pm, without prior authorization to do so, your credit card will be charged an amount not to exceed one nights rent, plus taxes and a $25 processing fee; and you will accept the Property "as is".
Q: Can I get a check-in time earlier than 4 pm?
A: Yes, it is possible to get a check-in at 1 pm. The cost for an early check-in is $50.00 plus tax, payable prior to check-in. Your early check-in is not guaranteed. You will have to call OSVR on the morning of your arrival date; we will either: (a) confirm your early check-in or (b) inform you that we are unable to accommodate your early check-in and we will credit your $50.00 to the credit card used to make this reservation. Only a limited number of early check-ins will be authorized; otherwise, an early check-in is not allowed.
Q: I may be arriving late, is that an issue?
A: No. You will have access the rental property that you reserved regardless of the time you arrive.
Q: What if there is a problem during my vacation?
A: It is in your best interest and the owner's best interest that any problems are addressed immediately. In order for us to quickly resolve any issues, please contact our office at 800-800-7108 to report any problems that you discover upon arrival or during your stay.
No guarantee is made against failure of rental property items including but not limited to: sump pumps, hot tubs, heating, TVs, media devices, plumbing fixtures and appliances. Guest will immediately report any inoperative equipment. OSVR will make every reasonable effort to properly perform repairs quickly; or, without any obligation to do so, relocate Guest to another property.
Q: What happens if there is inclement weather or if I decide to leave early?
A: The Oregon coast experiences occasional stormy weather and power outages. There will be no refunds should you departure early or experience adverse conditions due to inclement weather, evacuations, or power outages. To help protect your vacation investment OSVR recommends that you consider purchasing Travel Interruption Insurance on your reservation. Guests purchasing Travel Interruption Insurance may qualify for a full refund through CSA Travel Protection. For more information about Travel Interruption Insurance see CSA Travel Protection.
Q: When do I check out?
A: Check-out time is 11:00 am. Unauthorized late check outs are not possible. We encourage you to plan ahead to depart by 11 am so our housekeepers have enough cleaning time to prepare the property for the next arriving guest. PLEASE NOTE that if you have not arranged for a late check-out, you must depart the property by 11 am; otherwise, your credit card will be charged a $25 processing fee and $50.00 per hour plus taxes from 11:00 am until everyone in your party has departed. The minimum charge is $75.00.
Q. What if I need a little extra time to check out?
A. If you desire a later check out, we offer a Late Checkout Service. With this service it is possible to get a check out as late as 1 pm. The cost of this service is $50.00 plus tax, payable prior to check-out. Your late checkout is not guaranteed. You will have to call OSVR on the morning of your departure date; we will either: (a) confirm your late checkout or (b) inform you that we are unable to accommodate your late checkout and we will credit your $50.00 to the credit card used to make this reservation. Only a limited number of late checkouts are authorized.
Q: What are our departure responsibilities?
A: You are expected to leave the rental property in a good and clean condition and in the same condition (less ordinary wear and tear) as received by you. Should you elect not to perform all of the following checklist items or the property you occupied requires extra cleaning (beyond normal use), OSVR, except for reporting damages, will fulfill this obligation on your behalf, and you will be charged for extra services.
- PRIOR to checkout, report all damages that occurred during your stay. The Accidental Damage Fee becomes void upon your departure as to any unreported damage/s,
Q: What if I leave items behind? How do I report a lost item?
A: We will make every effort to locate lost items. Call us at 800-800-7108 to report any items that you left behind at one of our properties. If you request us to pick up & mail personal items to you, if found, we will first inform you of the cost of postage plus a $25.00 handling charge and ask that you pay the postage cost by credit card, then your items will be mailed to you.
Q: What happens if I cause damage or take items from the property that don't belong to me?
A: DAMAGE. Should any damage occur during your stay, excluding minor accidental damage and normal wear and tear, you will be charged for the damage. MISSING ITEMS. You are responsible for the replacement cost for theft/missing items occurring during your tenancy. All items in the home are inventoried before and after your visit.
Q: What is an accidental damage fee?
A: In lieu of paying a refundable security deposit, all guest reservations include a charge that protects you from minor accidental damage done to the rental property during your stay. This fee is non-refundable and non-transferable.
Q: What does the accidental damage fee cover?
A: This fee covers up to five times the amount of accidental damage occurring during your stay at the property. It does NOT cover damage that is reasonably construed to be caused by an intentional, willful, reckless or malicious act or an omission of a Guest; evidence of and/or damage caused by pets; damage done by any unauthorized person/s; any equipment or personal property damaged or lost that was brought by the tenant to the property; any damage caused by a violation of OSVR's policies or in an action that violates local, state or federal laws; or Acts of God.
Q: Do you offer travel insurance?
A: Yes. We recommend that you consider purchasing optional travel interruption insurance to cover you in case you have to cancel before you leave home due to an occurrence covered by the policy. Once on your vacation, travel interruption insurance covers you and your party in case of injury or illness, natural disasters or unexpected family emergencies that might cause you to cut your trip short. While on your vacation, CSA (our insurance provider) offers a 24 hour nurse hotline, legal referral, lost ticket and baggage assistance, and many other benefits.
Travel interruption insurance is optional; however, if not declined with the initial payment, the insurance premium is non-refundable after 10 days of initial payment and cannot be cancelled or refunded at a later time. Travel interruption insurance cannot be purchased after you make your final payment. Certain Restrictions Apply. CSA is the sole provider of Travel interruption insurance and all questions, claims, etc. are handled directly by CSA Travel. For more information, see CSA Vacation Rental Insurance.
Q: What if I have more questions?
A: Call us at 800-800-7108 or send us an email.